Returns, Refunds & Disputes
Last updated: May 9, 2026
Customer Support
For questions about an order, return, refund, or payment issue, please contact us at:
[email protected]
EarBiscuit.com is owned and operated by Microcosm2, LLC. Ear Biscuit is a product of Microcosm2, LLC.
Return Policy
We want customers to be satisfied with their purchase. If there is a problem with an order, customers may contact us within 30 days of delivery.
Because our products are personal-use accessories, opened or used products may not be eligible for return for hygiene and safety reasons. However, if a product arrives damaged, defective, incorrect, or unusable due to an order fulfillment issue, we will work with the customer to provide a replacement, refund, or other appropriate resolution.
Return Process
To request a return, refund, or replacement, customers should email us at [email protected] with their order number, contact information, and a brief description of the issue.
We may request photos of the product or packaging to help resolve the request.
Refund Policy
Approved refunds will be issued to the original payment method.
Shipping charges may not be refundable unless the return is due to our error, a defective product, an incorrect item, or damage during shipment.
Refund processing times may vary depending on the customer’s bank, card issuer, or payment provider.
Dispute Policy
If a customer believes there is an issue with a charge, order, delivery, or product, we ask that they contact us first at [email protected] so we can review and resolve the issue directly.
If a payment dispute or chargeback is filed through a bank, card issuer, or payment provider, we will respond through the appropriate payment processing channel and provide relevant order, payment, shipping, delivery, and customer communication records.
Filing a dispute through a bank or card issuer may delay our ability to resolve the issue directly.
Created by M2
Ear Biscuit is a product of Microcosm2, LLC.
CONTACT US
ORDERING INFO
CONTACT US
ORDERING INFO
Created by M2
Ear Biscuit is a product of Microcosm2, LLC.
© 2026 Microcosm2, LLC. All rights reserved.