Privacy Policy
Last updated: May 9, 2026
EarBiscuit.com is owned and operated by Microcosm2, LLC. Ear Biscuit is a product of
Microcosm2, LLC.
This Privacy Policy explains how we collect, use, share, and protect information when you visit
our website, contact us, sign up for updates, or purchase products from us.
For privacy-related questions, you may contact us at:
[email protected]
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Billing and shipping information
- Order details
- Customer service communications
- Information submitted through forms on our website
We may also collect certain technical and usage information automatically when you visit the website, including:
- Browser type
- Device type
- Pages visited
- Referring website or campaign source
- Approximate location information
- Interaction data, such as clicks, page views, and section engagement
- Cookie and similar tracking information
How We Use Information
We use collected information to:
- Process and fulfill orders
- Communicate with customers about purchases, shipping, returns, refunds, and support
requests - Respond to questions submitted through contact forms or email
- Improve our website, products, and customer experience
- Analyze website performance and marketing effectiveness
- Detect, prevent, and respond to fraud, abuse, security issues, or payment disputes
- Comply with legal, tax, accounting, and business recordkeeping obligations
Orders and Payments
When you make a purchase, payment-related information is processed by our payment processor, Stripe. We do not intentionally store full credit card numbers on our website.
Stripe may collect and process payment information, transaction information, contact information, device information, and other information necessary to process payments, prevent fraud, and provide payment services. Stripe’s own privacy practices apply to information processed through Stripe. Stripe states that it shares certain end-user payment and transaction data with businesses using Stripe services, and provides additional information through its Privacy Policy and Privacy Center.
Contact Forms and Customer Support
If you contact us through a form, email, or other customer support method, we may collect your name, email address, order number, message content, and any other information you choose to provide.
We use this information to respond to your request, provide customer service, resolve order issues, and maintain business records.
We do not sell customer support messages or contact form submissions.
Email Signups and Marketing
If you sign up for product updates, launch notifications, promotions, or other email communications,
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at [email protected].
Transactional emails related to purchases, shipping, support, refunds, or account activity may still be sent when necessary.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Help the website function properly
- Remember user preferences
- Support checkout and payment functionality
- Measure website traffic and performance
- Understand how visitors interact with the site
- Track marketing campaign effectiveness
You may be able to disable or delete cookies through your browser settings. Some website features may not function properly if cookies are disabled.
Analytics
We may use analytics tools, including Google Analytics, to understand how visitors use our website and to improve website performance, content, and marketing.
Analytics tools may collect information such as page views, device type, browser type, approximate location, referral source, and interactions with website content. Google provides privacy controls and data retention settings for Google Analytics, including options related to data retention, user-level data access, portability, deletion, and advertising personalization.
Who We Share Information With
We may share information with trusted third-party service providers only as needed to operate our business, provide services, fulfill orders, process payments, support customers, analyze website activity, or comply with legal obligations.
These providers may include:
- Payment processors
- Website hosting providers
- Email service providers
- Shipping and fulfillment providers
- Analytics providers
- Security, fraud prevention, and technical service providers
- Tax, accounting, legal, or business advisors when necessary
We do not sell personal information.
Shipping and Fulfillment
If you purchase a product, we may share necessary order and shipping information with shipping carriers, fulfillment partners, or related service providers so your order can be processed and delivered.
This may include your name, shipping address, email address, order details, and tracking related information.
Legal Compliance and Protection
We may use or disclose information when necessary to:
- Comply with applicable laws, regulations, tax obligations, or legal processes
- Respond to lawful requests from public authorities
- Protect our rights, property, customers, business, or website
- Prevent fraud, abuse, unauthorized transactions, or security incidents
- Respond to payment disputes, chargebacks, or claims
How Long We Retain Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including customer service, order fulfillment, legal compliance, tax and accounting obligations, dispute resolution, fraud prevention, and business recordkeeping.
Examples may include:
- Contact form and customer support messages may be retained for customer service and
business reference purposes. - Order and transaction records may be retained as needed for tax, accounting, legal, and
dispute-resolution purposes. - Analytics data may be retained according to the settings of the analytics services we use.
How We Protect Information
We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
These measures may include secure hosting, access controls, encrypted connections, reputable payment processing providers, limited administrative access, and other commercially reasonable safeguards.
No method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
Data Breach Procedures
If we become aware of a data breach or security incident involving personal information, we will review the incident, take appropriate steps to limit harm, and provide notices when required by applicable law.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Opt out of certain marketing communications
- Ask questions about how your information is used
To make a privacy-related request, contact us at:
We may need to verify your identity before fulfilling certain requests.
Children’s Privacy
Our website and products are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13, we will take appropriate steps to delete that information.
International Visitors
Our website is operated from the United States. If you access the website from outside the United States, you understand that your information may be processed, stored, and transferred in the United States or other locations where our service providers operate.
Automated Decision-Making
We do not use personal information to make automated decisions that produce legal or similarly significant effects for customers.
Some third-party services, such as payment processors or fraud prevention tools, may use automated systems to help detect fraud, evaluate risk, secure transactions, or comply with legal obligations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date above.
Continued use of the website after changes are posted means you accept the updated Privacy Policy.
Contact Us
For questions about this Privacy Policy or privacy-related requests, contact:
Microcosm2, LLC
Created by M2
Ear Biscuit is a product of Microcosm2, LLC.
CONTACT US
ORDERING INFO
CONTACT US
ORDERING INFO
Created by M2
Ear Biscuit is a product of Microcosm2, LLC.
© 2026 Microcosm2, LLC. All rights reserved.